FAQ
INTERNATIONAL ORDERS
To our clients around the globe: yes, we ship worldwide.
For international orders, the payment method is Paypal.
For assistance navigating our website, inquiries, or questions, please contact us.
AUTHENTICITY
Apricus is an authentic, artistic, and artisanal brand. Each piece is handcrafted with intention and expression. The production process is meticulous and involves different hands and perspectives. Small "imperfections" and asymmetries in the finish of the pieces should be considered a sign of handmade creation. And, above all, the authentic manifestation of our identity.
RAW MATERIALS
The jewelry is handmade with extreme attention to quality, in 18k gold, 925 sterling silver, or 925 silver with a 20-micron 18k gold vermeil plating. For pieces above 100g, brass with 18k gold plating or 925 silver plating is available. The stones used in our jewelry are natural and hand-selected. We guarantee the seriousness and ethics of the brand towards the entire production chain, so we work with licensed and conflict-free suppliers. Note that natural stones are unique and may vary slightly in color or size due to their natural state. Important: all our pieces can be created in all the metals mentioned above.
CARE INSTRUCTIONS
It is natural for silver to tarnish over time; this process can cause darkening of the metal or loss of its polish. This is not related to the quality of the silver. The oxidation process may vary and be delayed depending on care. Keep your piece away from chemicals (perfumes, creams, soap, chlorine, detergent, etc.). For pieces with 18k gold plating (20 microns), besides keeping them away from chemicals, we strongly recommend avoiding water or sweat while wearing the plated jewelry. We ensure that our pieces receive a high-quality gold plating, however, it is worth mentioning that the plating is a layer over the metal (925 silver/brass). That means, with time and depending on care, there may be wear... If this happens, we advise you to contact us. For better color preservation and protection of the original condition, store your jewelry in the original packaging. If the jewelry tarnishes, we recommend gently cleaning it with a soft, dry cloth, such as a flannel. Another option is to wash your piece with mild soap and warm running water. Natural stones are fragile and require careful handling, as they can break upon impact. Do not drop them on the ground, avoid friction, and store them separately. For further guidance, please contact us. Preserving jewelry well is essential for it to last for many generations.
PRODUCTION
We maintain a sustainable and limited stock in our studio. Depending on the stock flow or the jewelry of your choice, there is a chance the order will be specially produced for you, in your specific size. In this case, the production window is a maximum of 20 days after payment confirmation. This period may be shorter depending on the production flow in the studio. We do our best to ship the piece as quickly as possible, but this policy serves to protect both the customer and the company. In case of urgency or special dates, please contact us.
DELIVERY TIMES AND SHIPPING METHODS
After payment confirmation, we will begin production of the product. Once it is ready, the order will be shipped according to the method and timeframe chosen by the customer. Delivery is made by the postal service. The delivery time varies according to your choice; please consult the options that best suit your needs when completing the purchase. After the item is shipped, we will send the tracking code and invoice to the email provided during checkout. If you have any questions, feel free to ask us. FOR INTERNATIONAL SHIPPING please contact us.
EXCHANGES AND RETURNS
If you wish to exchange the jewelry after receiving the order, the customer can contact us via email to initiate the process. The request must be made within 7 calendar days from the receipt of the product, following the instructions of the Consumer Defense Code. The right to exchange is guaranteed under the following conditions: The product must be in its original packaging, without signs of use or any alterations. We reserve the right not to exchange the product if the packaging and/or jewelry are damaged or compromised. The piece must be sent (i.e., returned to our studio) within 48 hours after the customer initiates the exchange or return process. The cost of return shipping and new shipping will be the responsibility of the customer. Custom-made/personalized jewelry cannot be exchanged.
PACKAGING
The order will be properly packaged in packaging designed to protect the integrity of the piece during transit to you. Our shipping policy is zero plastic. All disposable packaging is paper-based and can be recycled and/or reused. Additionally, the packaging includes a beautiful velvet-lined box that serves as a jewelry box. To preserve the jewelry, we recommend storing it in the box when not in use.
PAYMENT METHODS
Credit and debit cards (VISA, MASTERCARD, HIPERCARD, AMERICAN EXPRESS, JCB, DISCOVER, DINERS), as well as bank transfer or PIX. FOR INTERNATIONAL ORDERS: Paypal.
CUSTOM JEWELRY
If you wish to create an exclusive piece of jewelry, please contact us. Each stage of the process will be developed between you and the designer, Gabriela. From the conception of the creation to the choice of metal, stone selection... It is a magical and unique process, with the purpose of materializing your story through a unique piece of jewelry.
DATA PRIVACY AND SECURITY
We guarantee the security and privacy of customers' identity and data who visit and purchase from our online store. All information provided on the site is necessary for billing and delivery purposes. However, we assure that this information is protected and kept confidential on our servers. The data used for payment, especially credit and debit cards, are only used at the time of purchase and are not stored on our servers.
To our clients around the globe: yes, we ship worldwide.
For international orders, the payment method is Paypal.
For assistance navigating our website, inquiries, or questions, please contact us.
AUTHENTICITY
Apricus is an authentic, artistic, and artisanal brand. Each piece is handcrafted with intention and expression. The production process is meticulous and involves different hands and perspectives. Small "imperfections" and asymmetries in the finish of the pieces should be considered a sign of handmade creation. And, above all, the authentic manifestation of our identity.
RAW MATERIALS
The jewelry is handmade with extreme attention to quality, in 18k gold, 925 sterling silver, or 925 silver with a 20-micron 18k gold vermeil plating. For pieces above 100g, brass with 18k gold plating or 925 silver plating is available. The stones used in our jewelry are natural and hand-selected. We guarantee the seriousness and ethics of the brand towards the entire production chain, so we work with licensed and conflict-free suppliers. Note that natural stones are unique and may vary slightly in color or size due to their natural state. Important: all our pieces can be created in all the metals mentioned above.
CARE INSTRUCTIONS
It is natural for silver to tarnish over time; this process can cause darkening of the metal or loss of its polish. This is not related to the quality of the silver. The oxidation process may vary and be delayed depending on care. Keep your piece away from chemicals (perfumes, creams, soap, chlorine, detergent, etc.). For pieces with 18k gold plating (20 microns), besides keeping them away from chemicals, we strongly recommend avoiding water or sweat while wearing the plated jewelry. We ensure that our pieces receive a high-quality gold plating, however, it is worth mentioning that the plating is a layer over the metal (925 silver/brass). That means, with time and depending on care, there may be wear... If this happens, we advise you to contact us. For better color preservation and protection of the original condition, store your jewelry in the original packaging. If the jewelry tarnishes, we recommend gently cleaning it with a soft, dry cloth, such as a flannel. Another option is to wash your piece with mild soap and warm running water. Natural stones are fragile and require careful handling, as they can break upon impact. Do not drop them on the ground, avoid friction, and store them separately. For further guidance, please contact us. Preserving jewelry well is essential for it to last for many generations.
PRODUCTION
We maintain a sustainable and limited stock in our studio. Depending on the stock flow or the jewelry of your choice, there is a chance the order will be specially produced for you, in your specific size. In this case, the production window is a maximum of 20 days after payment confirmation. This period may be shorter depending on the production flow in the studio. We do our best to ship the piece as quickly as possible, but this policy serves to protect both the customer and the company. In case of urgency or special dates, please contact us.
DELIVERY TIMES AND SHIPPING METHODS
After payment confirmation, we will begin production of the product. Once it is ready, the order will be shipped according to the method and timeframe chosen by the customer. Delivery is made by the postal service. The delivery time varies according to your choice; please consult the options that best suit your needs when completing the purchase. After the item is shipped, we will send the tracking code and invoice to the email provided during checkout. If you have any questions, feel free to ask us. FOR INTERNATIONAL SHIPPING please contact us.
EXCHANGES AND RETURNS
If you wish to exchange the jewelry after receiving the order, the customer can contact us via email to initiate the process. The request must be made within 7 calendar days from the receipt of the product, following the instructions of the Consumer Defense Code. The right to exchange is guaranteed under the following conditions: The product must be in its original packaging, without signs of use or any alterations. We reserve the right not to exchange the product if the packaging and/or jewelry are damaged or compromised. The piece must be sent (i.e., returned to our studio) within 48 hours after the customer initiates the exchange or return process. The cost of return shipping and new shipping will be the responsibility of the customer. Custom-made/personalized jewelry cannot be exchanged.
PACKAGING
The order will be properly packaged in packaging designed to protect the integrity of the piece during transit to you. Our shipping policy is zero plastic. All disposable packaging is paper-based and can be recycled and/or reused. Additionally, the packaging includes a beautiful velvet-lined box that serves as a jewelry box. To preserve the jewelry, we recommend storing it in the box when not in use.
PAYMENT METHODS
Credit and debit cards (VISA, MASTERCARD, HIPERCARD, AMERICAN EXPRESS, JCB, DISCOVER, DINERS), as well as bank transfer or PIX. FOR INTERNATIONAL ORDERS: Paypal.
CUSTOM JEWELRY
If you wish to create an exclusive piece of jewelry, please contact us. Each stage of the process will be developed between you and the designer, Gabriela. From the conception of the creation to the choice of metal, stone selection... It is a magical and unique process, with the purpose of materializing your story through a unique piece of jewelry.
DATA PRIVACY AND SECURITY
We guarantee the security and privacy of customers' identity and data who visit and purchase from our online store. All information provided on the site is necessary for billing and delivery purposes. However, we assure that this information is protected and kept confidential on our servers. The data used for payment, especially credit and debit cards, are only used at the time of purchase and are not stored on our servers.